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Let find out How to Book and Pay on our website
To ensure that both parties will fulfil their obligations, we propose some detailed conditions for payment as follows:
a – Deposit: Either full payment or a deposit of 50% of total cost will be required and decided on individual tour basis. This should be done via one of our payment methods available online. Customer will receive confirmation documents or vouchers within 24 hours from the time we receive the deposit.
b – Final Payment: Full payment should be made at least 1 weeks prior to your arrival in Vietnam. Payment on arrival is applied for special cases only and both parties have written agreement on this.
c – Cancellation and refunds:
Cancellation fees of booking are levied on all local suppliers as cruise carriers and other contractors apply their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab.
Cancellation by CatBa Travel ImaGe for reasons related to a situation of force majeure, such as government restriction or regulation, natural disasters, acts of God, etc., customers will be refunded the amount depending to circumstances. If the tour has yet to take place, full refund will be made. If the tour is ongoing, partial refund will be made.
No refunds or exchanges can be made while the tour in ongoing and the customer decides to opt out. If you do not use any of the service, no compensation will be given for the unused portion of the tour.
Whilst we manage to reserve all the proposed services for our clients, we reserves the right to make changes of equivelant services in case transportation/ accommodation is fully booked. In this case, we always try our best to inform you about the changes as soon as possible.
If we are unable to provide confirmed services, an alternative service or an alternative departure date will be offered subject to availability. If this alternative date or the alternative service is not acceptable to our clients will be refunded.
From time to time there may be information on our site that contains typographical errors, inaccuracies, or omissions about product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
For further information about our company, visit www.catbatravels.com